Warranty Registration

If you are the original purchaser and a significant product defect is found in the product within 1 year of purchase, we’ll replace or repair the defective part at our cost. However, exceptions and conditions do apply, please see below.

What’s not covered?

  • Wear and tear consistent with the age, type and use of the product
  • Products exceeding our recommended dimensions
  • Damage from misuse, negligence, accident, unintended use or any act of nature
  • Claims on products that were not paid for as per invoice
  • Claims by anyone other than the original purchaser of the product
  • Products that have not been installed by Shade Matters Qualified representative, or have been removed, or re-installed
  • Damaged caused by rolling up blinds/ awnings when wet
  • Normal shrinkage/ damage to fabric material due to scrubbing or the use of non-prescribed cleaning agent

Important:

You must register your warranty using our online form below. Claims cannot be processed before registration. Kindly have your proof of purchase ready for valid warranty registration.

Your Name (required)

Address (required)

Phone

Email

Date of Invoice

Invoice/ Receipt Number

Description of Item